The agreement, in plain English.
If there's a tension between this document and what you find elsewhere on the site, the more protective version for you wins. That's intentional.
Effective 14 April 2026 · Version 3
The plain version.
You pay us (or don't, the free tier is real), we give you Receipts. You own everything you put into it. You can leave any time and take your data with you. We won't pretend to be lawyers, doctors, or police, and we'll be honest if something breaks.
Your account.
You need to be 18 or older to hold an account. You're responsible for keeping your sign-in credentials safe — your password and the email address on your account. If you share an account, both people bear the consequences.
One human, one account. Institutional accounts for organisations are covered by a separate Professional Services Agreement.
How you may use Receipts.
We've moved the detailed list of what's okay and what isn't into a single page so it stays the one source of truth — the Acceptable Use Policy. Read it. By using Receipts you agree to it.
Your content stays yours.
Everything you upload or generate in Receipts (conversations, notes, analyses, reports) remains your intellectual property. We make no claim to it. We need a narrow, revocable licence to process it on your behalf (run the analysis, sync the encrypted backup), and nothing more.
What you're telling us when you upload.
When you upload a conversation or any other material to Receipts, you're telling us a few things. They matter, so they're here in writing.
- The material is yours to upload — either because you were part of the conversation, or because you have the consent or lawful authority you need.
- You haven't edited, cropped, fabricated, or stitched together material in a way that would mislead the analysis or anyone you later show the output to.
- The material doesn't breach a court order, suppression order, confidentiality agreement, or contractual restriction that you're aware of.
- You understand that we don't verify any of this. The analysis runs on what you give us. If what you give us is wrong, the output will be wrong, and that's on you, not on us.
If any of these stops being true after you upload, write to contact@receipts.love and we'll work out what to do.
If something goes wrong because of what you uploaded.
We try hard to write these terms in plain English. This section is the one where we still need to be precise, because it's about who pays if a third party sues over uploaded material.
If a third party brings a claim against us — for example, alleging that you uploaded their messages without authority, breached their privacy, breached a court order, or infringed their copyright — you agree to cover our reasonable legal costs and any award against us, to the extent the claim arises from material you uploaded or how you used Receipts.
A few things to note about that:
- We'll tell you about any such claim promptly.
- We'll let you participate in the defence, or run it yourself with our cooperation.
- We won't settle in a way that costs you money without your agreement.
- This doesn't apply where the claim is caused by our own negligence, our breach of these terms, or anything Australian Consumer Law says we can't make you cover. Consumer guarantees still apply.
This clause exists because of the nature of what gets uploaded. Most users will never see it engaged. We've never invoked it. We'd rather not have to.
Payments & refunds.
Paid plans are billed monthly or annually in the currency shown at checkout. Prices exclude tax where applicable.
If you're unhappy with Receipts within 30 days of paying, email contact@receipts.love and we'll refund you in full. No questions, no exit survey.
This 30-day commitment is in addition to your statutory rights. Nothing in these Terms excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) where those guarantees apply to you.
If we change prices, existing subscribers stay on their current price for at least 12 months.
Cancelling & deleting.
One button, inside the app, under Settings → Account. Cancellation takes effect at the end of your current billing period. Deletion is immediate and irreversible, and your encrypted backup is purged within 30 days.
We do not show retention offers, require a phone call, or hide the button. That's a commitment, not just a current behaviour.
Account termination.
We may suspend or terminate accounts that violate these terms, engage in illegal activity, abuse our service or staff, don't pay subscription fees, or are inactive for over 2 years.
If your account is terminated, you can request a data export within 30 days. We'll then delete your data per our retention policy. Reports you've already downloaded remain yours.
Availability & beta features.
We aim for 99.5% availability across the sync service and the analysis pipeline. If our service is degraded, analysis is paused; we don't queue silent failures.
Features marked "beta" may change or disappear. We'll tell you before anything breaks something you rely on.
Liability, plainly.
Receipts is a tool for reflection. It is not a diagnosis, legal advice, a safety plan, evidence, or a finding of fact. The patterns it names are drawn from published research, but the interpretation is yours and the decisions are yours.
So: to the extent the law lets us say so, we're not responsible for:
- emotional, psychological, or relational consequences of what the output says or doesn't say;
- decisions you make on the basis of a report — about a relationship, a legal matter, a workplace, a child, a move, anything;
- false positives or false negatives in the analysis;
- reputational, financial, employment, or legal consequences flowing from how you use the output;
- third-party services we rely on (cloud infrastructure, payment processing, the AI provider) being temporarily unavailable or behaving in ways outside our control.
Our maximum liability to you for any claim arising from the service is capped at the amount you paid us in the 12 months before the claim — or USD 100 if you're on the free tier.
None of this excludes anything we can't legally exclude. Australian Consumer Law guarantees apply where they apply. If you're a consumer in the EU, UK, or another place with stronger rights, those apply too. Where a liability can't be excluded, our liability is limited (at our choice) to re-supplying the service or refunding fees, again subject to law.
For what a Receipts report is and isn't in a legal context, see the Court & Evidentiary Use page.
A note on safety.
Receipts is not a crisis service. If you're in immediate danger, please contact emergency services. The safety resources page lists crisis lines for your country, also linked from the Trust page.
Governing law.
This agreement is governed by the laws of Queensland, Australia. Any dispute goes first to good-faith mediation; then, if needed, to a court in Brisbane. If you're a consumer in the EU, UK, or another jurisdiction with stronger rights, those apply too.
Contact.
For anything here, contact@receipts.love.
We're real people. Write to us.
If something here is unclear, or you have a question about how these terms apply to your situation, just email us. We read and reply to every message.