You're trusting us with private information.
Your conversations, your relationships, your patterns. We don't take that lightly. This policy explains exactly what we do with your data, how we protect it, and what control you have over it.
Effective 14 April 2026 · See what changed
The quick summary.
- We only collect what we need to analyse your conversations.
- Your messages are encrypted at rest and in transit.
- We never sell your data. Period.
- You can export or delete your data anytime.
- We don't share your information unless legally required.
- You control who sees your reports.
What we collect.
Information you provide
- Account information
- Email address, password (hashed, we never see it), name (optional), and country/timezone.
- Conversation data
- Messages you upload or sync, contact names or identifiers, message timestamps, and media files if you choose to include them.
- Payment information
- Processed by Stripe, we don't store card details. We retain your billing address and transaction history.
- Usage information
- Which features you use, report generation history, and app settings and preferences.
Information we collect automatically
- Technical data
- Device type and OS version, app version, IP address (for security), and crash reports and error logs.
- Analytics (anonymous)
- Feature usage patterns, performance metrics, and general usage statistics.
What we don't do.
We don't collect location data, contact lists, photos outside of conversations, or microphone or camera access.
And we never:
- Sell your data to anyone.
- Use your conversations for advertising.
- Share your data with marketers.
- Read your messages ourselves, only the AI analyses them.
- Build profiles to sell.
How we store & protect your data.
Encryption
- All conversation data is encrypted at rest in our database.
- TLS encryption protects all data in transit.
- Backups are encrypted and stored separately.
Security measures
- Two-factor authentication available.
- Regular security audits.
- Strictly limited employee access.
- Incident response procedures.
- Compliance with industry standards.
Where your data lives
Primary servers and backups in geographically separate locations. We use Supabase for infrastructure. All locations have strong privacy laws.
How long we keep things.
| Data type | Retention period | Why |
|---|---|---|
| Messages | Until you delete | You control this |
| Analysis results | 2 years after last access | Historical reference |
| Generated reports | 90 days in our system | You should download them |
| Account info | 30 days after deletion | In case you change your mind |
| Payment records | 7 years | Tax and legal requirements |
| Support tickets | 2 years | To help you better |
Your rights & controls.
Access your data
- Download your messages.
- Export analysis results.
- Get copies of reports.
- See what we have on file.
Control your data
- Delete specific conversations.
- Clear analysis history.
- Remove your entire account.
- Opt out of analytics.
Correct information
- Update account details.
- Fix incorrect data.
- Clarify context.
To exercise these rights: go to Settings → Privacy in the app, or email contact@receipts.love. We'll respond within 30 days.
Data portability
You can export your data as JSON (structured), PDF reports, or in the original message format.
AI and your data.
Messages are chunked into segments, sent to Anthropic's Claude API, analysed for patterns, and the results returned and stored. Original messages are never stored by the AI.
AI privacy measures
- No personal identifiers sent.
- Context anonymised.
- No training on your data.
- Secure API connections.
- Regular privacy audits.
Children's privacy.
Receipts is not for anyone under 18. We don't knowingly collect data from minors. If we discover we have, we'll delete it immediately. Relationship analysis requires maturity, legal consent, and sensitive content handling.
If you're a parent or guardian and believe your child has an account, email contact@receipts.love and we'll close it the same day.
International users.
Your data may be processed in various datacenters around the world. We use standard contractual clauses. You have the same privacy rights regardless of location, and local laws may provide additional protections.
GDPR (European users)
You have additional rights under GDPR. We're your data controller. Contact our DPO at contact@receipts.love. You can lodge complaints with your supervisory authority.
CCPA (California users)
You have additional rights under CCPA. We don't sell personal information. You can opt out of analytics. There is no discrimination for exercising your rights.
Warrant canary.
We maintain a signed statement that we update at least every 30 days confirming we haven't been served with any secret government orders. If the canary stops updating or specific statements disappear, something may be wrong.
Learn more about our warrant canary on the Trust page.
Changes to this policy.
When this document changes in a way that matters for privacy, we will:
- Send email notifications for significant changes.
- Give 30 days notice before changes take effect.
- Provide the option to export data before changes.
- Include a clear explanation of what changed.
Contact.
For privacy questions: contact@receipts.love. We read and reply to every one, usually within 48 hours. For legal process, see the Trust page.